Return & Exchange

Refund Policy
The validity period of the refund policy is 7 days. If it has been more than 7 days since the purchase date, we apologize that we cannot offer you a refund or exchange service. We only do refund if they are defective or damaged. To be eligible for a refund, the item must be unused and in the same condition as when you received it, and it must also be in its original packaging.

To complete the return process, you must provide a receipt or proof of purchase. Once we receive and inspect the item(s) you returned, we will notify you via email that we have received the returned item(s). We will also notify you of the approval or rejection of your refund request. If your refund request is approved, we will process your refund, and the refund will automatically be applied to your credit card or original method of payment within a certain number of days. 

Special sale items
Only regular priced items can be refunded; unfortunately, sale items cannot be refunded.

Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send an email to nothingblue.official@gmail.com and mail your item to "Flat 1006, President Commercial Centre, 608 Nathan Road, Mong Kok, Hong Kong".

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.